At Big Bird Sports (UK) Ltd we like to keep things as simple as we can, therefore we have only 10 guiding principles that we ask our clients to follow.
1. We request that all artwork be supplied as both a fully editable EPS (CS6 compatible) file or as a high resolution PDF file.
If you do not have the artwork in the correct format then:
2. We can quote to re-draw the artwork for you. In all cases where we re-draw artwork for our clients, we always supply the artwork to them in the usable formats for their own retention.
3. Should your company policy be to only accept invoices with a purchase order number, that number MUST be provided at time of order.
4. Unless quoted to you otherwise, our payment terms are invoice on order with 30-days credit from date of invoice. Full credit terms are only offered after 3 successive orders with in-time payment and these are only offered on a client by client basis and in righting. Please do not assume you have full credit terms - if you are not sure, please ask.
5. Full credit terms are 30 days from date of your invoice following delivery - it doesn’t matter if you order in January for an October delivery, if you have been formally granted full credit status, you pay 30 days from delivery! Prior to being granted full credit terms, your own invoicing terms will have been given to you by your contact. Again, if you're not sure what these are, please ask.
6. In difficult financial times, we understand that our clients’ cash flow may be affected from time to time. If you are struggling to pay an invoice, all we ask is that you TALK TO US - we will almost always work out a mutually acceptable solution, should this be necessary.
7. We accept payment by both cheque and BACS. We are now pleased to say that we can accpet payment by means of all major credit & debit cards. All card transactions are subject to a 4.5% fee of the total invoice value.
8. Due to the manufacturing processes of the majority of the products that we supply, we fully reserve the right to supply up to 10% over or under your ordered quantity. Rest assured, you will only be invoiced for the amount supplied.
9. We accept that sometimes mistakes happen. Any claims for faulty or missing goods need to be made within 7 working days of delivery. Should this be the case, and should the problem be of our doing, a full credit note refund will be given for the damaged or missing goods.
10. All product liability lies with our suppliers. Where items are sourced through these suppliers in the EU, ALL items are fully compliant to EU legislation. Where the products are sourced via these suppliers from the Far East, our suppliers undertake to ensure that all products are safe for the intended use.
We are also very pleased to be able to offer the following formal undertaking:
"Working with Big BIrd Sports (UK) Ltd, you can be assured that we hold our clients' reputations in the highest regard. We can therefore guarantee that we have a totally compliant supply chain, free from child labour, unfair working conditions and unsafe working conditions. All factories we deal with, from outside the EU or United Sates of America, have been required to prove that they fit this criteria and the proof offered has been checked. Should we ever discover, prior to working with a factory, that the proof they have provided is falsified, we would refuse to work with that factory and they would never feature in our supply chain in the future. Should an existing supply chain partner fall below the level of conditions we would accept, they are immediately removed from the supply chain and restorative actions taken."
For more infomation on this, please just ask.
Unfortunately, we do have to list full, legal terms and conditions, so here goes!
1. "Company" means Big Bird Sports (UK) Ltd.
2. "Purchaser" means the person or organisation who buys or has agreed to buy the goods.
3. "Goods" means any item supplied by Big Bird Sports (UK) Ltd.
4. "Specification" means the specification agreed between the Company and the Purchaser in respect of any Purchase Order describing the nature of the services to be provided and/or the appearance and functions of the goods to be supplied and any performance criteria which such goods or services are required to fulfil.
5. "Contract" means the written Purchase Order issued by the Purchaser and accepted by the Company on the following Terms and Conditions unless otherwise agreed.
6. Purchase Order is defined by a written authorisation to proceed with the order. In cases where this needs to be a formal purchase order document it is the Purchaser’s responsibility to ensure that this is provided. The Company accepts no liability should the purchaser authorise the Company to proceed and not supply a formal Purchase Order where required
2. RULING CONDITIONS
1. All Contracts entered into by the Company are subject to conditions to the exclusion of any and all printed terms and conditions of the Purchaser. These conditions cannot be varied, suspended or added to except with the prior written consent of the Company.
1. Separate Contracts - Each Order placed by the Purchaser shall, on acceptance by the Company, be treated as a separate Contract. If at any time there is more than one Contract in the course of performance between the Company and the Purchaser, any question, dispute or difficulty which may arise in respect of one such Contract, or the terms on which it may be settled, shall not affect in any way the performance of the other such Contracts, nor shall the Purchaser be entitled to exercise in relation to any other such Contracts any right of set-off or counter claim arising under any other Contract.
2. If, subsequent to any Contract of sale which is subject to these conditions, a Contract of sale is made with the same Purchaser without express reference to any conditions, such Contract shall be deemed to be subject to these Conditions.
1. Payment for the goods or the services must be made within thirty (30) days of the day when the goods or services are invoiced by the Company, unless otherwise stated on the invoice.
2. Payment terms for orders with non-sterling supply chains will be discussed and agreed with the Purchaser prior to the Company’s acceptance of any Purchase Order.
3. The Company reserves the right to charge interest on overdue sums at the rate of 8% per annum above the Bank of England base rate calculated on a daily basis from the due date of payment until the date upon which payment is made.
4. If the Purchaser fails to make payment by the due date or when required, the Company may (without prejudice to any other remedy which it may have) cancel this contract and/or any other Contract between the Purchaser and the Company and/or suspend delivery until payment is made.
5. The Company reserves the right to vary the price of the goods by notice to the Purchaser given at any time before delivery if, and to the extent that there is any increase in the price or cost of the goods to the Company by reason of any foreign exchange fluctuations (+/- 0.02 $ or € to the £), changes in currency regulations, alterations in duties or import taxes, variations in the cost of raw materials, labour, services or transport, or by any reason or cause (whether or not of the same nature of the foregoing) beyond the control of the Company.
6. The Company shall be at liberty to adjust the price to take into account any alteration made by the Purchaser to the Specifications supplied to the Company provided that no alterations shall be binding on the Company unless accepted by the Company in writing.
1. Unless otherwise agreed in writing, the price of the goods and/or services shall be that ruling at the date of despatch or the services are provided. The price of the goods includes the cost of the Company's packaging. Unless otherwise quoted, all prices include origination, specification and carriage and/or postage. VAT is excluded.
2. Any additional cost incurred with productions of samples and/or the preparations of dies, blocks, screens, engraving templates and jacquard will be priced separately (if necessary) and quoted accordingly by the Company to the Purchaser prior to acceptance by the Company of the Purchaser's order. Any such items will remain the property of the Company.
3. In some circumstances a small-order charge may be applicable. This will be identified separately on the quotation.
4. With orders from non-sterling supply chains, the Company reserves the right to only confirm final pricing to the Purchaser upon approval of final artwork/sample. This is to protect the Company from excessive foreign exchange fluctuations.
1. Delivery will be deemed to have taken place at the moment when the goods pass out of the possession or control of the Company.
2. Delivery and completion dates are given in good faith but are not guaranteed and shall not be of the essence of the Contract. No liability will be accepted for any losses, costs, damages, or expense suffered by the Purchaser as a result of failure to meet such date/s.
3. The Company shall be entitled to deliver the goods at any time on or before the specified date and, unless otherwise specified by the Purchaser, the Company may, at its discretion deliver all of the goods in one consignment or in portions from time to time before the specified date.
4. In the event that a delivery date is quoted to the Purchaser in writing but delivery is not made within six months after such date the Purchaser may by notice in writing cancel the Order without liability to the Company for breach of Contract or otherwise for such failure to make or delay in delivery.
5. The Company shall not in any event be liable for any special, consequential or indirect loss or damage (including but without limitation, any loss of or in respect of profit, wages or overheads) suffered by the Purchaser as a result of any delay or in a failure of delivery.
6. All claims for non-delivery of any consignment shall be made in writing to the Company and any carrier engaged by the Company within seven (7) working days after the date of despatch shown on the Company's invoice.
7. All claims for short delivery shall be made in writing to the Company and carrier engaged within seven (7) working days after delivery of the consignment in question or seven (7) working days after the Company's invoice whichever is the earlier, and the Company shall be given an adequate opportunity to examine (at the Purchaser's premises) the goods received.
8. All claims for damage to or deterioration of the goods in transit shall be made in writing to the Company and to the carrier engaged within seven (7) working days after delivery of the goods and the Company shall be given adequate opportunity to inspect the goods in question and the original packing (which must be retained) at the Purchaser's premises.
7. OVER OR UNDER RUN
1. All Orders are subject to the supply of 10% under or over the actual quantity ordered. Whilst the Company will endeavour to minimise the possibility and quantity of over and under runs, where they have occurred, invoice totals will be adjusted to reflect the aforementioned under or over run as applicable.
8. PASSING OF RISK AND PROPERTY
1. Goods supplied to the Purchaser will remain the property of the Company until full payment in cleared funds has been received by the Company for those goods and for all other goods delivered by the Company to the Purchaser in respect of which payment is outstanding. Until title to the goods passes to the Purchaser:-
1. All samples are supplied upon request and are supplied on a non-return basis. Any samples sent will be invoiced at their single unit, plain stock, rates 14-days after their despatch by the Company. Should an order be placed for any sample item, within 28 days of the samples being dispatched, the sample cost for that particular item only will be credited against the order invoice. No non-ordered samples and no associated delivery costs will be credited at any stage.
10. ARTWORK AND PRINTING
1. All artwork and print charges will be levied where necessary unless previously stipulated by us.
2. Where applicable the prices shown included printing one colour one position from camera ready artwork supplied, for additional positions or colours of printing please phone to obtain an exact quotation. The standard printing colours are yellow, white, black, gold, silver, purple, brown, red, warm red, light green, medium green, dark green, light blue, medium blue, dark blue. We will match your own house colours as close as possible but where you specify non-standard printing colours, there will be an additional special match charge.
3. Artwork that has been approved in writing, either electronically via email or signed and faxed or posted, is deemed the full and final responsibility of the client and we cannot be held responsible for any errors in artwork therein.
11. SPECIFICATIONS, RETURNS, WARRANTY AND DEFECTS
1. All goods are sold subject to their specifications. The Company reserves the right to alter the specifications. No warranty shall apply unless the Purchaser complies strictly with the instructions contained therein.
2. It is incumbent upon the Purchaser to supply the Company with full and precise instructions. In the event of an order being inadequately specified the Company's artistic interpretation shall be accepted without demur.
3. The Company shall at the request of the Purchaser at the time an order is placed, on completion of proof artwork, provide a copy to the Purchaser for approval. In such event the Company shall not proceed with the Contract until authorised by the Purchaser. In the event that the Purchaser fails or refuses to authorise confirmation of the Contract the cost of the proof artwork shall be for the account of the Purchaser.
4. Where the Purchaser supplies products or printing the Purchaser agrees to supply sufficient products to allow for the wastage inherent in the printing process and acknowledges that up to 2.5% wastage may occur at each printing phase. The Company shall use its best endeavours to minimise such wastage but shall have no responsibility for the replacement or cost of products damaged during the printing process subject to the limits stated above.
5. All recommendations made and materials supplied by the Company must be tested and approved by the Purchaser prior to use. The Company shall accept no liability where the Purchaser does not fully ensure that the goods are fit for purpose.
6. In all events, any and all goods supplied branded, shall be classed as non-returnable, unless materially faulty (see 7 below).
7. Subject to the above the Company guarantees that in the event that the goods are defective/faulty and failing to comply with the specifications as defined above and which render the goods to be unusable by the Purchaser, the Company will replace the same (or part thereof) free of charge if the Purchaser notifies the Company of the claim within 14 days of the date of delivery. The same shall apply in the event that the Company does not brand the products in accordance with the proof approved by the purchaser, in which event, the Company shall replace all wrongly branded products at no cost to the Purchaser if the Purchaser notifies the Company of the claim within 14 days of the date of delivery. The Company's liability is limited solely to the replacement value of the defective or wrongly branded goods and in no event shall the Company be liable for loss of profit, indirect damage, or for consequential or special loss or damage, sustained by the Purchaser (Clause 12 also refers).
8. Any unbranded goods supplied, may be returnable, subject to factory/supplier acceptance. Should the Purchaser want/need to return unbranded goods, they must notify the Company of this need/want within 7 days of delivery and request a returns authorisation and supply reasons for return. Should the product by returnable by the Company, the Purchaser shall be responsible for the cost of return (which must be made by a secure, trackable method) and will also be responsible for any and all return or restock fees that the Company may have to pay.
12. CONSEQUENTIAL LOSS
1. Nothing in this clause will be deemed to exclude or restrict the Company's liability for death or personal injury resulting from the Company's negligence.
2. The Purchaser will determine the suitability of the goods for its intended use and will not rely upon any representations made by or on behalf of the Company. The Company's liability will never exceed the limitations in Clause 11 above.
3. The Company will not be liable for any consequential or indirect loss suffered by the Purchaser whether this loss arises from a breach of duty, in Contract or in Tort or in any other way (including loss arising from the Company's negligence). Non-exhaustive illustrations of consequential or indirect loss are loss of profits, loss of Contracts and damage to property of the Purchaser or anyone else.
4. Except as set out in these conditions all warranties and conditions, whether express or implied. statutory or otherwise (including conformity with description, sample, fitness for purpose or merchantable quality) are excluded.
1. Once a Contract subsists between the Purchaser and the Company the same cannot be cancelled by the Purchaser except with the Company's express written consent and on terms which will indemnify the Company against all losses including, without exception, loss of profits. If there is appointed a receiver or Administrator of the Purchaser's property or assets or any part of them, or a court order is made or a resolution passed for the winding up of the Purchaser (except for the purpose of amalgamation or reconstruction) or if the Purchaser commits any act of bankruptcy, or any bankruptcy petition is presented against the Purchaser, the Company may by notice in writing to the Purchaser cancel all Orders and Contracts between the Company and the Purchaser or any part of them remaining unfulfilled.
14. OVERDUE ACCOUNTS
1. An account is deemed to be overdue when invoices remain unpaid 15 days after payment is due.
2. The company reserves the right, at its own discretion, to charge interest on overdue accounts, at the rate of 8% above the Bank of England base rate from the date the invoice was issued until payment is received. This does not prevent the Company from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights the Company may have against the Purchaser.
3. The Company reserves the right to charge the Purchaser for any legal or collection charges where it is necessary to obtain payment from the Purchaser of an overdue account through a third party or Court proceedings.
4. Any account that reaches 20 days post due will be placed "on stop". No goods will be delivered to, or futher orders accepted from, any account that is "on stop". An account will remain on stop until all overdue balances are paid in full.
5. When an account passes 20 days overdue, the Company will communicate the "on stop" status of the account to the Purchaser and will, at that point, warn the Purchaser of the risk of the account being passed for collection (see 14.6 below). The Company undertakes to endeavour to give the Purchaser at least 5 working days warning prior to an account being passed for collection, however, this may not always be practical for a variety of reasons. In ALL cases, even if the 30 days deadline mentioned in 14.6 will be passed, the Company will grant the Purchaser a minimum of 2 working days notice to enable to Purchaser to settle any overdue account balances prior to the account being passed for collection.
6. ALL accounts reaching 30 days post due, will be passed for collection to our assigned collection agent partners without further notice to the Purchaser. When an account is passed for collection, the whole account becomes due for payment and not just the overdue invoice. In all cases of accounts passed for collection, we reserve the right to, and will without exception, add interest and charges as mentioned in 14.2 & 14.3 above.
15. FORCE MAJEURE
1. In the event that as a result of any Act of God, Storm, Fire, Flood, Explosion, Strike, Lockout (whether at the Company's premises or elsewhere), shortage of materials or any other matter which is beyond the Company's reasonable control, or not within its reasonable contemplation at the date of acceptance of the Purchaser's Order, the performance of the Contract is made materially more onerous or expensive for the Company, the Company may at any time by written notice cancel the Contract without liability to the Purchaser. In the event that by the date on which the Company serves such notice of cancellation the Company has previously invoiced the Purchaser with goods comprised in the Contract in respect of which such notice of cancellation is given, the Purchaser shall be obliged to take up and pay for the goods so invoiced.
16. COPYRIGHT & PR
1. The Company assumes that by passing artwork etc. to them the Purchaser has the legal right to the property in it, and requires the Purchaser to indemnify the Company from all and any claims arising from alleged breach of copyright etc. For the sake of good order the Company hereby declares that it is not knowingly party to any misuse of registered or copyrighted designs and/or materials, and under no circumstances will it accept any actions against itself whether direct, conjoined or ex partae, and the Company accepts no liability for Purchaser's mistakes or transgressions in this (or any other) field.
2. The Company assumes that with the Purchaser having legal rights to all artwork etc that there is no objection to the Company using the order for PR purposes including (but not limited to) social media exposure (Facebook, Twitter etc), the Company's website and industry publications. Permission to use any photographic images will always expressly be sought and, if given, the Purchaser must ensure that their licence covers the Company's use. The Purchaser may withdraw PR permission at any time by requesting the same in writing to the company via email to firstname.lastname@example.org
3. The Company fully reserves the right to robustly protect their proprietary interests and intellectual property in any product that it designs, even if on behalf of a Purchaser. Where the Company creates an item for its own sales use (as opposed to the item being directly linked to an specific order for a specific purchaser) this item is likely to be formally registered and we strongly advise any party to check all forms of registration (trademark, copyright, intellectual protection etc) prior to taking our designs to a third party. In any event of this type, the Company reserves the right to take any required legal or punative actions to protect its designs to the fullest extent. These actions may include, but not be limited to, sueing for full value of any lost business, issuing cease and desist instructions or seeking statutory holding orders to prevent the use of protected designs.
17. GOVERNING LAW
1. All Contracts made between the Company and the Purchaser shall be construed with and governed in all respects by English Law and the Purchaser agrees to submit to the jurisdiction of the English Courts.
2. PLEASE NOTE: Products shown in the Company's catalogue or any similar literature bearing the name or logo of an identifiable company, firm or organisation is not a representation that the Company has supplied such goods. The illustrations are intended to illustrate the effect obtainable by marking with the name and logos and for no other purpose.
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